The client support that you will receive from your cloud hosting provider is really important, no matter if you have pre-sales questions and you're not a customer yet, or you have a technical issue with a current account. Prompt and accurate information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from a real web hosting provider and not from a reseller. When you buy a hosting account through a company that does not own its servers and it cannot access them directly, it is likely that you'll wait for a few days to get a response to your query, therefore your web sites may remain offline for quite some time. In comparison, a company which offers various options for communication and has a tech support crew available any time will assist you to right away and help you limit or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

We offer 24/7 customer, billing and tech support for our cloud hosting. Even if you are not our client yet and you have some questions, we can help you right away and provide the needed information, in order to give you the choice to make the best decision when you purchase a new hosting account. We're available any time, including weekends and holidays, and we supply multiple means of communication to get in touch with us - live chat, phone, emails and support tickets. For your benefit, we have a couple of phone numbers worldwide, therefore you are able to call the one that is closer to you. The max response time for your emails and your tickets is one hour. The actual response time is no more than 15-20 min, so you can forget all about waiting for days and nights to receive assistance for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive timely support in general, let alone when you operate a whole server, so each dedicated server that we supply features 24/7 support with one-hour answer time warranty whatever the situation. The service is absolutely free for all of the issues with your server or the software that was installed by our administrators during the setup, therefore you can contact us as many times as you would like, even during holidays. You could either open a ticket from the billing area or you can send an e-mail, and the actual response time for either rarely exceeds thirty minutes as we have admins available 24x7. In case you want general info about our servers or you have some billing question/issue, you can also call one of the local telephone numbers that we have on as many as 3 different continents or you may use our live chat service and speak to an agent online. For third-party software support, we provide a Managed Services upgrade, which you can include to your server package through the billing Control Panel.