Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
Each support request you submit to us will be replied to within maximum sixty minutes. If for any reason whatsoever your support ticket or e–mail requires further assistance from a system administrator, we will timely forward it and leave a note to notify you that your issue is being worked on. If you take advantage of the Optional Admin Services package, all of the services included there will be executed at a time that suits you.
An Outstanding Support Service
We will be at your disposal 24/7 to respond to any questions that you may have pertaining to our Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. If you also require help handling server management procedures, you can take advantage of our Optional Admin Services package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and restarting procedures, as well as installation and problem troubleshooting services
A User–Friendly Help Area
Every dedicated server includes our free–of–cost Control Panel, which offers a circumstantial knowledge base and a selection of educational video tutorials. Whenever you require assistance while working with the Control Panel, just click the Help or Videos buttons situated in the upper right corner.