In case you’ve ordered a web hosting package and you’ve got some queries associated with a concrete function/feature, or if you’ve faced a certain problem and you need support, you should be able to touch base with the respective customer service team. All web hosting providers deploy a ticketing system regardless of whether they offer other means of contacting them apart from it or not, due to the fact that the most efficient way to handle a problem most often is to submit a ticket. This communication model makes the responses sent by both sides easy to track and allows the client care team representatives to escalate the situation in the event that, for instance, an admin must intervene. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you have to use at least 2 separate accounts to get in touch with the support team and to actually administer the hosting space. Incessantly switching between different accounts can sometimes be a nuisance, not to mention the fact that it requires a very long time for most web hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our cloud hosting isn’t separate from the web hosting account. It’s part of our all-in-one Hepsia Control Panel and you will be able to visit it at any given time with just a couple of mouse clicks, without ever leaving your web hosting account. The ticketing system includes a quick-search field, which will help you track down the status of de facto any ticket that you have already sent, if necessary. Furthermore, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to tackle a given issue even before you actually submit a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can receive prompt assistance at any particular time and in case our technical support team recommends that you do something inside your account, you can do it instantaneously without logging out of the Control Panel.