If you have ever had a cloud hosting account before or you've dealt with any other type of online service, you're probably well aware from personal experience that for certain things it is better to consult with a live person over the phone rather than exchange support tickets or email messages. In order to find out more about a specific service before you purchase it or when something small-scale should be made, for example, it is much easier and a lot faster to do it live. If you're able to seek the advice of representatives over the phone, it's very likely that you are working with an actual hosting provider, not just a reseller. The level of support that you'll get by phone differs between different companies - from very general issues to experienced tech support. Usually the majority of providers will offer you pre-sales assistance and first level phone support, while more complicated tech matters are managed via e-mail and tickets.
Phone Support in Cloud Hosting
As we have live phone support 14 hrs daily, you are able to contact us and speak with our customer support agents to get more info about any of the cloud hosting that we offer and make sure that our servers match the system requirements for your websites before buying anything. For your benefit, we now have phone numbers on 3 continents so you'll be able to call the one nearer to you - in the U.S.A., the UK or Australia. If you're already an existing customer, you'll be able to call us about general and billing issues, and even about some tech matters. In case the trouble is strictly technical or it can take longer time to analyze, you will have to use our ticketing system, which will allow both you and our technical support crew to keep track of the info supplied by both sides.