In case you’re a website owner, a problem might always surface and it does not necessarily need to be associated with the web hosting service. For instance, something might go wrong when you bring an Internet application up to date or some crucial data can be edited or deleted mistakenly. Regardless of what the nature of the problem might be, you will have to get in touch with the respective customer care staff and request them to restore a backup or to assist you in resolving the problem that you’re experiencing. How timely they will do it will determine the length of time that your sites will be unreachable. For specific websites such as social networking sites or Internet shops, a continuous outage period too often equals lost visitors and cash. Having said that, it is extremely important for you to use the services of a hosting company that provides not only a very good customer service, but also a fast one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting around for hours on end, or even all day, to get a reply to a trouble ticket or an e-mail. Regardless of when you touch base with us, we’ll lend you a hand within no more than sixty minutes with any pre-sales and technical inquiries that you may have. In reality, our real reaction time hardly ever exceeds twenty to thirty minutes. As we are at your service 24-7-365, you will always obtain assistance in a timely manner and we realize just how important this is in the digital era. Soon after you contact us, we will respond to your queries. In case you come across any technical predicament, we will handle it on your behalf, or we’ll supply you with all the needed information if there is something that you need to do yourself.