A live chat is a real-time method of communication between a website hosting supplier's support team and its clients. It is an efficient way to get some info about the website hosting services or have some problem resolved because you're talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the reduced possibility of mistakes when you exchange data like usernames or domain names, the faster response time as the communication is real-time plus the fact that you don't have to stay on the chat all the time - you can do something else entirely while the representative investigates the issue in question. Furthermore, you're able to become a part of a live chat room from any kind of computer that's connected to the web, avoiding the telephone rates that you'll have to pay in case you are calling to a different country.

Live Chat Support in Cloud Hosting

As we believe that a number of situations can be resolved if you speak to a live person, we provide a live chat service for all our potential and active clients. Our chat is available every day and our customer care agents will assist you with a variety of questions and issues. If you are not our customer yet, you are able to find out more about our cloud hosting plans and the website hosting platform in general so that you can be certain that your web sites will work effectively on our servers. If you already have an account and you've got some questions or you encounter any kind of issues with some of our solutions, you'll be able to join us on our live chat and we will provide you with the necessary info or help you troubleshoot the issue. You'll have to open a support ticket for some troubles which require longer time or the assistance of a system administrator, but for a number of standard troubles you can get help right away.